Front Desk Manager
Utica, Michigan•Full-time
$36,000 - $38,000 annually
$36,000 - $38,000 annually
About the Job
We are looking to hire a dynamic individual that is an outgoing people person! This person will lead the front office team as the Front Desk Manager.
Job Overview:
Front Desk Manager is responsible for the following:
Job Overview:
Front Desk Manager is responsible for the following:
- Answer inquiries and check-in/out guests in a timely and professional manner.
- Oversee VIP and special guest requests.
- Follow and enforce hotel credit policies.
- Monitor guest feedback and GIS scores.
- Ensure the maximization of room revenue.
- Generate and update required reports, files, and checklists.
- Help maintain productivity levels at or above budgeted standards.
- Run room status reports and relay necessary information to affected departments.
- Assist in training and cross-training of new hires and current employees.
- Establish and maintain good communications and teamwork with fellow employees.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Operate relevant aspects of the Front Desk property management system.
- Maintain inventory of front office supplies and purchase of supplies when necessary.
- Be knowledgeable of rates, packages, and promotions.
- Complete and/or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.
Mandatory Requirements:
- At least 2 to 3 years of progressive experience in a hotel or customer service atmosphere.
- A High School Diploma or G.E.D.
- Flexibility to work nights, weekends, and holidays.
- Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.
- Reliable Transportation.
- An engaging personality with a sincere smile! Guest Service is our #1 Priority.
Preferred Experience/Knowledge:
- Previous supervisory responsibility.
Benefits:
- Blue Cross Medical & Prescription Coverage.
- Delta Dental.
- 401K Retirement Savings.
- Travel Discounts.
- Employee-based monetary incentive programs.